Monday, 21 December 2015

Rail Ticket Refunds Too Difficult to Claim

UK Railway News



As if it was not hard enough to find the cheapest ticket for a particular rail journey, (see "Are Rail Passengers Being Ripped Off by Complex Ticket Pricing Structures?", 20/12/15), it now appears that passengers are having to 'jump-through-hoops' to try and claim refunds for which they are entitled to due to late trains.



The consumer group, Which?, has recently reported that train companies are making it too hard for passengers to claim compensation, or even find out it they are eligible.

According to a poll of 7,000 passengers, only 36% remembered being informed of their rights after their delay.

After carrying out a 'mystery shopper' exercise at 102 railway stations, Which? found that not enough was being done to remove unnecessary barriers to complaining for passengers.

Richard Lloyd, executive director for Which?, said: "Millions of passengers are left out of pocket each year, so train companies must do more to put their passengers first and make rail refunds easier."

Which? has made a 'super-complaint' to the Office of Rail and Road (ORR) formally requesting that it investigates the issue.  The ORR is required to respond to Which? within 90 days.

In defence of these accusations the Department for Transport said it was committed to improving compensation arrangements and that measures to simplify the process had helped produce a seven-fold increase in payments since 2011.

You may also wish to visit my other blog, 'Pen To Paper', which contains interesting posts on a wide variety of subjects.


A selection of railway videos from 'Along These Tracks'
UK Railways - Banbury Trains 16 June 2014 Video 
UK Railways - Trains at Gravesend March 2014 Video
UK Railways - Class 321 and 319 EMUs at Northampton 1999
UK Railways - Freight Through Northampton May 1999 Video
UK Railways - Class 58018 Heading a Ballast Train at Finedon
UK Railways - Banbury Trains at Night Video
UK Railways - Trains at Basingstoke Station 12 August 2013
UK Railways - 375 and 395 EMU's at Martin Mill and Ashford International
UK Railways - Freight Trains Through Northampton May 2013
UK Railways - Virgin Pendolinos Through Bletchley May 2013
UK Railways - Class 350 Desiro EMU Trains at Northampton May 2013
UK Railways - Class 390 Virgin Pendolinos Through Wolverton 2013 Video
UK Railways - Class 350 'London Midland' EMU's at Wolverton 2013 Video
UK Railways - Chiltern Railways, First Great Western, XCountry DMU's at Banbury 2013
UK Railways - Class 222 Trains DMU's at Wellingborough Apr 2013
UK Railways - Class 43 IC125 Trains at Wellingborough Apr 2013 Video
UK Railways - Class 222 Trains, DMU's, at Wellingborough Apr 2013 Video
UK Railways - Class 321 EMU Snakes into Bletchley Sidings 1990's
UK Railways - Class 321 & 350 EMU's at Wolverton Video
UK Railways - Class 321 Network South East leaves Bletchley Video
UK Railways - Class 321 Silverlink Trains EMU leaves Wolverton Video
UK Railways - Class 325 Royal Mail EMU Passes through Rugby Video
UK Railways - Class 350 127 EMU Passes through Rugby Video
UK Railways - Class 321 418 Silverlink EMU at Wolverton
UK Railways - Class 60 015 Diesel Locomotive approaches Wolverton
UK Railways - Virgin Pendolino Class 390 041 EMU at Rugby Video







Sunday, 20 December 2015

Are Rail Passengers Being Ripped Off by Complex Ticket Pricing Structures?

UK Railway News




Christian Woolmar, author of a series of books on railway history, who writes a fortnightly column for Rail magazine and is a member of campaign group, Railfuture, certainly thinks so, saying: "Passengers are getting ripped off.  The pricing is completely incomprehensible."



Meanwhile, Richard Lloyd, executive director of Which? said: "It should be easier for passengers to find the cheapest tickets for their journey.

"It's absurd that some train companies are still making passengers do all the hard work to find out how to get the cheapest fares".

One example of this complicated state of affairs is highlighted on Virgin train services from London the Manchester where prices for a standard ticket were £73 on one journey to £20 on another.

While a second example sees passengers travelling on CrossCountry trains between Leeds and Bristol being offered a "cheapest" fare available on one Christmas Eve service for £110.80, while only two days later the same journey would cost a mere £32.80.

A study by the Department for Transport (DfT) shows more than two thirds of passengers admit to being unclear over the bewildering variations in ticket prices.

So can things ever get simpler for rail ticket buyers?  Perhaps they might.

It is understood that the rail regulator will be sending out warnings to some rail operators in the coming weeks, ordering them to simplify prices available online.  Though at present it is not clear which train companies will be targeted.


You may also wish to visit my other blog, 'Pen To Paper', which contains interesting posts on a wide variety of subjects.


A selection of railway videos from 'Along These Tracks'
UK Railways - Banbury Trains 16 June 2014 Video 
UK Railways - Trains at Gravesend March 2014 Video
UK Railways - Class 321 and 319 EMUs at Northampton 1999
UK Railways - Freight Through Northampton May 1999 Video
UK Railways - Class 58018 Heading a Ballast Train at Finedon
UK Railways - Banbury Trains at Night Video
UK Railways - Trains at Basingstoke Station 12 August 2013
UK Railways - 375 and 395 EMU's at Martin Mill and Ashford International
UK Railways - Freight Trains Through Northampton May 2013
UK Railways - Virgin Pendolinos Through Bletchley May 2013
UK Railways - Class 350 Desiro EMU Trains at Northampton May 2013
UK Railways - Class 390 Virgin Pendolinos Through Wolverton 2013 Video
UK Railways - Class 350 'London Midland' EMU's at Wolverton 2013 Video
UK Railways - Chiltern Railways, First Great Western, XCountry DMU's at Banbury 2013
UK Railways - Class 222 Trains DMU's at Wellingborough Apr 2013
UK Railways - Class 43 IC125 Trains at Wellingborough Apr 2013 Video
UK Railways - Class 222 Trains, DMU's, at Wellingborough Apr 2013 Video
UK Railways - Class 321 EMU Snakes into Bletchley Sidings 1990's
UK Railways - Class 321 & 350 EMU's at Wolverton Video
UK Railways - Class 321 Network South East leaves Bletchley Video
UK Railways - Class 321 Silverlink Trains EMU leaves Wolverton Video
UK Railways - Class 325 Royal Mail EMU Passes through Rugby Video
UK Railways - Class 350 127 EMU Passes through Rugby Video
UK Railways - Class 321 418 Silverlink EMU at Wolverton
UK Railways - Class 60 015 Diesel Locomotive approaches Wolverton
UK Railways - Virgin Pendolino Class 390 041 EMU at Rugby Video








Thursday, 10 December 2015

More Frequent Trains Pledged Between Retford and Sheffield

UK Railway News


Class 144 Pacer DMU enters Retford station

In the wake of news that from April 2016 Arriva will be taking over from Northern Rail, it has been announced that Retford commuters will benefit from extra trains and shorter journey times as part of the take-over deal.


 
Arriva have committed themselves to providing half-hourly services, between Retford and Sheffield, by providing 20 additional trains (10 in each direction), replacing the hourly service operating at present between 7am and 7pm on weekdays.

It is said that the new timetable will mean that Worksop railway station will have the most frequent train services since it was opened in 1849.

Other changes as part of the Arriva deal are:

FASTER SERVICES - the extra trains between Sheffield and Worksop will call at intermediate stations, allowing the hourly Sheffield-Worksop-Retford service to run non-stop between Worksop and Sheffield, reducing the Retford to Sheffield journey time by up to 12 minutes by December 2019.

NEW TRAINS - most of the trains currently used on the line are 30-year-old Pacer trains. These will be replaced by 120 new trains while existing Sprinter trains are to be refurbished.

AN ENHANCED SUNDAY SERVICE - the current two-hourly service doesn't start until mid-afternoon.  By December 2017, the service will start in the morning and run every hour.

IMPROVED WEEKDAY SERVICES - the new specifications will see the number of trains between Sheffield and Worksop doubled, so that by December 2019, the service will run every 30 minutes throughout the day.


You may also wish to visit my other blog, 'Pen To Paper', which contains interesting posts on a wide variety of subjects.


A selection of railway videos from 'Along These Tracks'
UK Railways - Banbury Trains 16 June 2014 Video 
UK Railways - Trains at Gravesend March 2014 Video
UK Railways - Class 321 and 319 EMUs at Northampton 1999
UK Railways - Freight Through Northampton May 1999 Video
UK Railways - Class 58018 Heading a Ballast Train at Finedon
UK Railways - Banbury Trains at Night Video
UK Railways - Trains at Basingstoke Station 12 August 2013
UK Railways - 375 and 395 EMU's at Martin Mill and Ashford International
UK Railways - Freight Trains Through Northampton May 2013
UK Railways - Virgin Pendolinos Through Bletchley May 2013
UK Railways - Class 350 Desiro EMU Trains at Northampton May 2013
UK Railways - Class 390 Virgin Pendolinos Through Wolverton 2013 Video
UK Railways - Class 350 'London Midland' EMU's at Wolverton 2013 Video
UK Railways - Chiltern Railways, First Great Western, XCountry DMU's at Banbury 2013
UK Railways - Class 222 Trains DMU's at Wellingborough Apr 2013
UK Railways - Class 43 IC125 Trains at Wellingborough Apr 2013 Video
UK Railways - Class 222 Trains, DMU's, at Wellingborough Apr 2013 Video
UK Railways - Class 321 EMU Snakes into Bletchley Sidings 1990's
UK Railways - Class 321 & 350 EMU's at Wolverton Video
UK Railways - Class 321 Network South East leaves Bletchley Video
UK Railways - Class 321 Silverlink Trains EMU leaves Wolverton Video
UK Railways - Class 325 Royal Mail EMU Passes through Rugby Video
UK Railways - Class 350 127 EMU Passes through Rugby Video
UK Railways - Class 321 418 Silverlink EMU at Wolverton
UK Railways - Class 60 015 Diesel Locomotive approaches Wolverton
UK Railways - Virgin Pendolino Class 390 041 EMU at Rugby Video



Bluebell Heritage Railway Events For 2016






Photo of Class 67017 Arrow Diesel Locomotive at Leamington Spa

Class67017 , seen here in EWS livery, hauling a Chiltern Railways train, was photographed at Leamington Spa station . A number ...